Frequently Asked Questions
Everything you need to know about your My Urban Trail experience.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout if you need your urban gear sooner.
What is your return policy for fashion items?
We offer a 30-day return policy for all unworn items with original tags attached. Simply visit our returns portal to generate a prepaid shipping label.
How do I ensure I choose the right size?
Each product page features a detailed 'Size Guide' including specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed urban fit.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options via Klarna and Afterpay.
Are My Urban Trail products ethically sourced?
Yes, we are committed to sustainable fashion. We partner only with manufacturers who adhere to fair labor practices and prioritize eco-friendly materials whenever possible.
Can I track my package after it has been shipped?
Once your order is dispatched, you will receive an email containing a tracking number and a link to follow your package's journey directly to your doorstep.